Follow this advice even if you learned your account was hacked and you canceled Netflix, because someone may still be streaming while you're being charged for it. It's time to take a peek at it to see whether you still have your chosen subscription plan. It's likely you have Netflix on auto-renewal and therefore don't check the billing amount each month. Netflix won't allow you to alter or delete the account activity information, so at least you can take a snapshot of the IP address, device and location to document whether it keeps happening. You should also sign out of every device after you change your password. Here's where to check your Netflix streaming activity. We have some great tips for creating and protecting solid passwords.īefore you do that, head back to Settings and sign out of all devices to ensure that once you change your password, everyone has to log in from scratch.
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If you discover similar patterns on your account, it's time for a password update.
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I recently discovered that some stranger in Sao Paulo, Brazil, has been enjoying the service on my dime (with a Fire TV Stick) which prompted me to immediately change my password. Click Recent device streaming activity under Settings to view where, when and how people have been streaming from your Netflix account. Log in on a web browser and navigate to your Account page. However, Netflix doesn't do this every time someone logs in, so it's up to you to periodically check this information. Typically, the company will provide information on the type of the device, location and date of sign-in. Netflix sends out an email alert when it recognizes a "new" device that signed in to your account. Again, ask around your circle first to make sure your mom or son didn't accidentally binge watch all those K-dramas or baking shows on your profile.
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Is there a new TV show in your Continue Watching row? What about a set of new genres in your recommendations section? If you notice a fresh "Because You Watched" suggestion for a movie or series you never watched, there may have been a takeover. Next, check the watch history on your profiles.
Select the rogue profiles and click Delete. Click on your profile icon and tap Manage Profiles. To delete a profile, you'll need to access Netflix on a web browser. If no one in your inner circle (or their outer circle) is responsible for the new profile, delete it and set up a new password.
In some cases, profiles may have been deleted or altered.Ĭheck with your gang of password sharers to see if anyone added or removed a new profile before you get alarmed. Up to five are allowed, but if you only have one or two and additional ones pop up, that's your first clue that someone has infiltrated your account. Most of us pay attention to the look of our Netflix home screen and the profiles that sit on one account. Got a new style or profile? It's a red flag If you've noticed something sketchy with your streaming service account, here's what you should do. You could be fine with sharing your password with family and friends, but beware suspicious activity you don't recognize. If your account is hacked and someone is watching all the latest Netflix TV shows they want on your tab, it feels like a double slap in the face. But, even up against your best efforts to manage your passwords, freeloaders can find illegal ways to steal your log-in credentials to stream everything they want without your permission. And based on how much subscriptions cost, you probably don't take your account - or who has access to it - for granted. Netflix has managed to create personalized experiences for users, and as a result, many of us have grown protective of our watchlists, preferences and recommendation lineups.
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